- 1. How you receive your order
- 2. Where to collect
- 3. Collecting your order
- 4. Check before you leave
- 5. Damaged or missing items
- 6. Orders through direct sellers
1. How you receive your order
Orders are collected in person from our pickup centres. We do not ship by courier, and there are no delivery charges. Customers and direct sellers collect their orders the same way.
2. Where to collect
Our pickup centres are listed on the contact page. The main address is OFC No-8, Basement, B-62, Sector-2, Sector-62, Noida, Gautam Buddha Nagar, Uttar Pradesh 201301.
3. Collecting your order
- We tell you when your order is ready to collect.
- Show your order number or pickup code and a photo ID when you collect. If someone else collects for you, they need the same details.
- You should receive a GST invoice for every purchase.
4. Check before you leave
Please check the products, quantities, seals and expiry dates at the counter. Tell us before you leave if anything looks wrong, and we will fix it on the spot.
5. Damaged or missing items
If you find a damaged, leaking or missing item after you leave, tell us within 48 hours with photos of the product and packaging. We will replace the item or refund it, as set out in our refunds and cancellations policy.
6. Orders through direct sellers
If you buy through a direct seller, they may hand over products to you in person. You should receive a GST invoice for every purchase, either from us or from the direct seller. The same return and refund rights apply.
Questions about a pickup: hello@velorauniversal.com or +91 91472 47231.